1. Introduction

Welcome to Rokmoh — your trusted online store for educational toys, imaginative play items, and high-quality gifts for kids of all ages. These Terms & Conditions (the “Terms”) govern your access to and use of our website, content, and purchase of products on Rokmoh.com.

If you place an order through our WooCommerce checkout, you acknowledge that you have read, understood, and agreed to these Terms, including our Privacy Policy, Shipping Policy, and Return & Refund Policy.

2. Definitions

• “We”, “Us”, “Our” – Rokmoh.com, a family-owned business operating this website.
• “You”, “Your” – the customer, visitor, or user of the site.
• “Products” – goods offered for sale on our website.
• “Order” – a purchase request submitted by you via our checkout.

3. Ordering & Payment

• All orders are subject to acceptance and availability. We may refuse or cancel any order at our discretion (e.g., suspected fraud, inventory errors, pricing mistakes).
• Prices are listed in USD and may change without prior notice. Taxes or duties may apply depending on your location.
• Payment is processed securely via third-party payment processors (e.g., major credit/debit cards, PayPal, or others displayed at checkout). We do not store full card numbers on our servers.
• Please ensure your billing, shipping, and contact details are accurate. Incorrect information may cause delays or cancellation.
• Your contract with us is formed when we dispatch the product and send a shipping confirmation email.

4. Shipping

Each product page shows item-specific shipping details, including estimated delivery time, shipping method, handling/processing time, and shipping costs (if applicable). Please review the product page before purchasing.

• General processing time: 1–2 business days unless otherwise stated on the product page.
• Tracking information will be emailed once your order ships.
• International shipping is available on select items. Customs duties, taxes, and fees are the buyer’s responsibility and are not included in our prices or shipping charges.

See our full Shipping Policy for details.

5. Returns & Refunds

• You may request a return within 14 days of delivery unless otherwise specified on the product page.
• Items must be unused, in original condition, and in the original packaging.
• Return shipping costs are your responsibility unless the item arrived damaged or the return is due to our error.
• Some products may have different return windows, restocking fees, or be non-returnable (e.g., items marked “final sale”). Such specifics are stated on the product page.
• After receiving and inspecting your return, we’ll notify you of approval or rejection. If approved, refunds are issued to the original payment method within 10 business days.

To start a return, email hello@rokmoh.com with your order number and reason for return.

See our full Return & Refund Policy for details.

6. Privacy

Your privacy matters to us. We collect and process personal data (e.g., name, contact details, addresses, order history, device and usage data, and cookies) to process orders, provide support, personalize your experience, improve our services, prevent fraud, and comply with legal obligations.

• We do not sell your personal information.
• We may share data with trusted service providers (e.g., payment processors, shipping partners) strictly for order fulfillment and support.
• You can manage cookie preferences through your browser settings.

For full details and your rights, please review our Privacy Policy.

7. Product Information & Availability

• We strive for accuracy in descriptions, pricing, and availability; however, occasional errors may occur. We reserve the right to correct any errors and to update or discontinue products without notice.
• Colors and details may vary slightly from images due to screen settings or manufacturing variations.

8. Limitation of Liability

• We are not liable for delays or failures caused by events beyond our reasonable control (e.g., carrier delays, customs holds, natural disasters, strikes, or internet outages).
• To the fullest extent permitted by law, our total liability for any claim relating to your order is limited to the amount you paid for that order.
• We are not responsible for indirect, incidental, special, or consequential damages.

9. Intellectual Property

All content on Rokmoh.com (including text, images, graphics, logos, and layout) is owned by us or our licensors and protected by applicable intellectual property laws. You may not copy, distribute, or use our content without prior written consent.

10. Changes to These Terms

We may update these Terms from time to time. Updates will appear on this page with a revised “Last Updated” date. Continued use of the site after changes constitutes acceptance of the updated Terms.

11. Contact

If you have questions about these Terms, please contact us:

• Email: hello@rokmoh.com
• Website: Rokmoh.com