We are pleased to offer

Free Shipping

on all orders except where otherwise specified. Some products may have specific shipping terms or fees indicated on their individual pages. Please check the product details for any shipping exceptions.

Processing Time
• Orders are typically processed within 1–3 business days after payment is confirmed.
• Once your order has been shipped, you will receive a confirmation email with tracking details.
 
Shipping Time
• Delivery usually takes 5-10 business days, depending on your location.
• Please note that shipping times are estimates and may vary due to factors outside our control (such as customs, carrier delays, or holidays).
 
Shipping Costs
• We proudly provide free standard shipping on all products.
• Expedited shipping options may be available at checkout for an additional cost.
 
Order Tracking
• All orders include tracking (when available). You will receive a tracking link via email once your order has been shipped.
 
Lost or Delayed Packages
• While we do our best to ensure timely delivery, we are not responsible for delays caused by carriers or customs.
• If your package appears lost or is significantly delayed, please contact us and we will assist you.
 
 
Refund & Return Policy
We want kids (and parents) to love our toys! If you are not completely satisfied with your purchase, you can return it under the following conditions:
 
Return Window
• You may request a return within 7 days after you receive your order.
• Please contact us first before sending any items back. We will provide you with the return instructions.
 
Condition of Items
• Returned toys must be in new condition, unused, and in the original packaging.
• Items that are damaged, used, or missing parts cannot be accepted.
 
Return Shipping Costs
• The customer is responsible for the return shipping cost.
• We recommend using a trackable shipping method to ensure the item arrives safely.
 
Refund Process
• Once we receive and inspect your returned toy(s), we will process your refund.
• Refunds will be issued back to your original method of payment.
• Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
 
Non-Returnable Items
For hygiene and safety reasons, plush toys that have been opened or used may not be eligible for return.


Need Help? If you have questions about shipping or return, don’t hesitate to contact our customer service team at hello@rokmoh.com